Help

Find quick answers to frequently asked questions below…

If you still have questions, please contact us, we’re here to help!

 

How do I navigate this site?

How do I find what size I need?

How do your pricing and promotional discounts work?

How accurate are the product colors shown?

What about product availability?

How do I place an order?

Do I have to pay sales tax?

How much will my shipping cost?

May I have an item drop shipped to another address?

What are my payment options?

How do I know my transaction is secure?

When will my credit card be charged?

What happens after I place my order on this site?

How do I place an international order?

How do I order an item custom tailored?

How do you handle backorders?

How do you warranty your products?

How do you handle returns or exchanges?

How do I change or cancel an order?

How do I contact you?

 

 

 

How do I navigate this site?

From our Home page, you can navigate to any product category by clicking on the category header at the top of the page, or by clicking on the category image as it appears at the top of the page.

Once you have entered the site, you may move within a given category by following any of the product subcategories listed in the navigation bar at left of your screen. The first page of each product subcategory includes thumbnail images of our Qwick-Ship® products available in that sub category. You may view our Custom Tailored products selection by clicking on the Custom Tailored tab next to the Qwick-Ship tab. Then, by clicking on any thumbnail image you may move to a product detail page which provides product information, and a larger product image. View additional images such as larger views by clicking on the link below the large image.

Our product pages include a How To / FAQ link located above the product photo. Use this link to learn more about how to measure, product care, etc.

To change categories, simply select a product category from the navigation bar.

To return to the home page, simply click on the Murphy Robes logo at the top left of your page.

 

How do I find what size I need?

We have been tailoring made-to-measure apparel since 1913, and have developed specific size tables to accommodate most. Our sizing is based on “average” proportions. We have also included various "How to Measure" information for each of our Qwick-Ship® styles. A certain amount of fit ease is allowed in each garment, however there is no guarantee that this size will fit exactly to your preference. Custom tailoring is available on most items featured on this web site, at the prices shown in our current ChurchWear™ or Choral Attire Price Lists. If pattern modification is needed do to unusual fit requirements, an additional charge will be assessed for pattern making time. Contact your local dealer or call 800-876-8774 to speak with one of our sales associates for more assistance.

 

How do your pricing and promotional discounts work?

Our prices for both Qwick-Ship® and custom tailored items shown on this web site reflect the prices in effect in our current catalogs and Price Lists. Qwick-Ship® item descriptions may also include a “Custom tailored Value” price. This price reflects what the cost of the identical item would be if ordered custom tailored in the same fabrics, trims and colors as shown. 

We try very hard to ensure the accuracy of our pricing, but despite our best efforts, pricing errors may occur. If an item’s correct price is lower than our stated price, we will charge you the lower price when your order is shipped. If the item’s correct price is higher than our stated price, we will contact you for instructions before shipping, or cancel your order and notify you of such cancellation. 

From time to time we offer special “sales” or price reductions on special items. These reduced prices are available for a limited time, and subject to change without notice. Reduced pricing on “sales” which end on a given date are considered to be ended effective midnight on the night of the date, and orders must be placed within our web site or post marked by midnight of that date to receive sale pricing. Items shown in our Factory Outlet section are made available on a limited quantity, first-come, first served basis, and are not guaranteed to be available at any time in the future. 

We offer quantity discounts on Choral Attire. The list price of each item is charged for quantities of 1-5 of a given item. Larger quantities of 6 or more of a given item receive a discounted price as shown on the item page. The discounted price for quantities of 6 or more of a given item will be displayed in your shopping cart when you are ready to check out.

 

How accurate are the product colors shown?

We have made every effort to accurately display the colors of our products that appear on this site.  However, as the actual colors you see will depend on your computer monitor, we cannot guarantee that your monitor's display of any color will be accurate.

If color is critical, please contact our sales department or your local Murphy dealer for a free Fabric Selector. Our Fabric Selector includes more than 200 fabric swatches of our standard choral and clergy apparel for you to examine in your lighting. If you need larger swatches, or if you would like to see swatches of some of our specialty fabrics, just ask. There may be a small fee for larger swatches of some of our more costly fabrics, which are returnable and refundable.

If you are ordering choir robes, we also encourage you to examine an actual fabric sample in your lighting, so you will be assured of your selection before you place your order.

 

What about product availability?

Many of the Qwick-Ship® items shown on this web site are in stock at your local Murphy dealer, where you may examine, try on, and purchase on the spot, or order another size with the same delivery, guarantee, and return privileges as offered on our web site. 

Whether you purchase a Qwick-Ship® item through our dealers, or order online through this site, the products shown are ready for shipment from our factory the very next business day following factory receipt of order. Each item is available exactly as shown and described, in the sizes specified.

Custom tailored items may be ordered through our dealers, who will also assist you with measurements, fabric samples, and sample garments. Custom tailored items normally require 6-8 weeks for production following factory receipt of all ordering information.

 

How do I place an order?

You may place an order for any product shown on this web site through any authorized Murphy Robes dealer. The advantages of placing your order through a dealer includes the opportunity to see the products first hand, before you buy. Murphy Dealers also will provide you with Fabric Selectors, current catalogs and price lists, as well as measuring and ordering assistance. To find a Murphy dealer in your area, click on the “Find Local Dealer” button below the product photo.

You may also shop online for any Qwick-Ship® item in any product category by clicking on the link “Order Online”. If the item is available in various sizes, you will be taken to a size chart containing available sizes for that item. To add this item to your shopping cart, select your size, enter the desired quantity, then click on “Add to Cart”. If you’re ordering a “non-sized” item (such as a clergy stole), you will simply be ask to enter the quantity you wish to order, and then click on “Add to Cart”. A page will appear which shows the contents of your cart, and which items (if any) are on backorder. To continue shopping in other areas, you may click on “Continue Shopping” to return the section you last visited, or select a product category or sub-category from the navigation bars at the top of the page. At any time you may review the contents of your cart by clicking on “View Cart” at the top right of your screen. You may adjust quantities, keep shopping, or checkout when you are ready to place your order. If you have problems placing an order, please call 800-876-8774 to speak with one of our sales associates.  We’re here to help!

Do I have to pay sales tax?

We are required by law to collect sales tax on merchandise for states where we have retail stores or other physical locations, which include Florida and Illinois. Orders sent to an address in one of the above listed states will be subject to sales taxes.

Tax exempt organizations purchasing through this web site have the opportunity to provide their Tax Exempt ID Number during checkout.  If you submit your Tax Exempt ID Number, you are not required to pay sales tax.  If you do not have a non-profit Tax Exempt ID number, you will have to pay sales tax if you are located in Florida or Illinois.  Tax Exempt ID Numbers used for purchases on this web site are reported to the State Department of Revenue to comply with State regulations.

 

How much will my shipping cost?

 

Within the continental United States, shipping and handling charges are based on the weight of a total order shipped to a single address and the delivery method you have selected. If an order is shipped in multiple packages or a back-ordered item is shipped at a later time, there are no additional shipping charges. A signature will be required at delivery for all orders over $500. In-stock orders are shipped the next business day (M-F) following factory receipt of order, and are normally delivered within 7-10 days (continental U.S. orders).

 

May I have an item drop shipped to another address?

Yes, anywhere in the continental United States. Simply complete the information in the "Ship To" address fields at checkout. If you wish to ship to a location outside of the continental United States, please call 800-876-8774 to speak with one of our sales associates for assistance.

 

What are my payment options?

We gladly accept Visa and MasterCard credit cards on orders placed within the continental United States. A valid credit card is required for all online orders.  If you reside outside of the continental United States, please call 800-876-8774 to speak with one of our sales associates for assistance.

 

How do I know my transaction is secure?

Murphy takes all reasonable measures to protect the security of the information transmitted between browsers and our web server, including using firewalls and other security technologies where deemed appropriate by Murphy. All sensitive/credit information you supply is transferred via encrypted Secure Socket Layer (SSL) technology.

To protect your privacy, however, please do not use email or this Murphy web site to communicate information you wish to be kept strictly confidential. You acknowledge that any transmission of data may be illegally intercepted and used by third parties. Murphy shall not be responsible for any interception of personal data transmitted to us via email.

 

When will my credit card be charged?

Your credit card will be charged at the time of purchase.

 

What happens after I place my order on this site?

Upon our receipt of order, you will receive an email confirmation of order, letting you know that we have received your order in our order processing system. If you do not receive this email, or you think that the ordering process is not working properly, please order the item by phone at 1-800-876-8774 or send us an email detailing the problem.

 

How do I place an international order?

Most of our products and catalogs are available outside the USA. However, at this time we do not offer sales transactions on this web site to customers outside the continental United States. If you reside outside of the continental United States and wish to place an order, you may place it through one of our dealers, or directly with one of our sales associates at 800-876-8774. If you choose to place an international order directly with us, our terms of sale will be arranged at the time your order is placed. Shipping costs must be prepaid on international shipments outside the USA and Canada. Shipping arrangements will be made to insure safe arrival to the best of our ability. Most international orders are shipped via Global Express Mail, which includes insurance for value of shipment and is traceable. (Insurance offers indemnity for loss of or damage to items. Indemnity limits and service vary by country.) You may be required to pay duties and/or taxes prior to or upon receipt of your order. Murphy Robes does not assume responsibility for the ordered goods meeting local customs laws.

 

How do I order an item custom tailored?

Contact your local dealer or call 800-876-8774 to speak with one of our sales associates for assistance with your order. Most custom tailored items require 6-8 weeks production time.

 

How do you handle backorders?

We work hard on making sure we have products in stock, however, occasionally a specific size of a particular item may be temporarily out of stock. In these situations, you may select an alternate size or item, or you may elect to backorder. If your order contains both items that are in stock and items that are backordered, we will immediately ship you the in-stock items, and ship you the remaining backordered items as soon as they become available.  All shipping is prepaid, and you will not be charged any additional shipping costs, should we split your order into multiple shipments due to item backorder.

 

How do you warranty your products?

We want you to be satisfied. That’s why we back all of the items sold on this web site with our Qwick-Ship® Guarantee of Satisfaction.  If you are not satisfied with any Qwick-Ship® item you purchase for any reason, you may return it (unused and unworn) for exchange or refund within 14 days of receipt.

Our custom tailored robes, church supplies, and other made-to-order products are backed by our Guarantee of Quality. Any custom tailored item you purchase will be tailored in the size, style, fabrics, and colors indicated on your order. If the item does not meet the specifications represented in our catalog or on our web site, or is found defective in workmanship or materials upon delivery, we will repair or replace the item at no charge.

 

How do you handle returns or exchanges?

You may return or exchange by mail any Qwick-Ship item you purchase from this web site within 14 days of receipt of order (unused and unworn). Custom tailored items are returnable within 30 days if the product does not meet our Guarantee of Quality (as explained under product warranties, above). 

All Qwick-Ship and custom items purchased through an authorized Murphy dealer must be returned to that dealer - we cannot accept the return of any merchandise that was not purchased directly from Murphy Robes or this web site. 

If you are returning an item for a refund, and you purchased the item directly through the Murphy Robes web site, please use the return label on the reverse side of your packing list which was included with your order. Include the packing list itself, along with the item to be returned. If you do not have the packing list, and if we cannot find the purchase in our computer system, we will issue a merchandise credit, instead of a refund. Your merchandise credit may be used for future purchases.

To exchange an item by mail within the continental United States:
To exchange an item which you purchased directly through the
Murphy Robes web site, simply send it back using the return label, which you should find enclosed with your order. You may include your written order for the exchange item or call 800-876-8774 and a sales associate will take your order for the exchange item. Your credit card will be billed for the exchange item, then a credit for the returned merchandise and any taxes will be issued when your return is received.

We pay shipping charges on the return of items which were purchased directly through the Murphy Robes web site due to manufacturing defect only. For all other returns, credit will be given for the item only, not the shipping charges. Unless the return is for a defective product, you are required to pay all shipping charges.

When you use the enclosed return label to exchange an item for the same item in a different size or color, there is no postage deduction. If you are exchanging for a different item, return postage will be deducted from your credit.

To exchange an item which was purchased directly through the Murphy Robes web site, please call toll-free 800-876-8774. A sales associate will take your order for the exchange and give you instructions for returning the original item. Our representatives are available to help you from 7:30 a.m. to 4:30 p.m. Central Standard Time, Monday through Friday.

If you are requesting an exchange, be sure to include the item number, size and color, where applicable, of the product you are requesting in exchange. If you would prefer to call and speak to a sales associate, see the instructions below. You can also send questions via our FAX 727-526-3528 or through e-mail.

To return an item by mail within the continental United States:
To return an item without requesting an exchange which was originally purchased directly through the
Murphy Robes web site, simply place your return in the original packaging, attach the return label found on your packing slip, and drop it in the mail with proper postage attached. As soon as we receive your return, your credit will be processed for the merchandise and any taxes.

All returns should be addressed to:

   
Murphy Robes Returns Department
   1000 North Market Street

  
Champaign, Illinois  61820

All international customers, except Canada:
For help with your exchange or return, dial your
US access code, then 727-527-0696. One of our sales associates will give you instructions for returning or exchanging your order. It may be more convenient for you to contact us through e-mail, due to time zone changes. When contacting us, please have your packing list conveniently at hand so that we might answer your questions more quickly.

 

How do I change or cancel an order?

If you need to make any changes to, or cancel your order after you have placed it directly through the Murphy Robes web site, please call 800-876-8774 to speak with one of our sales associates. Please note that we may begin processing your order immediately after you place it, and it may not be possible to change items on existing orders.

If you have placed your order through an authorized Murphy dealer, please contact that dealer directly regarding any changes or cancellations.

 

How do I contact you?

Email

If you have a question, comment, or suggestion regarding our web site, products or services, you may email us at Sales@MurphyRobes.com.

Phone

Our sales and consumer service team is available to help you via telephone Monday through Friday from 8:00am to 4:30pm (CST) at 1-800-876-8774, if you are calling within the U.S. or Canada. International customers may dial your US access code plus 727-527-0696. (International customers will by charged by the phone company for international calls.)

Fax

You can also correspond via our FAX at 727-526-3528. (International customers will by charged by the phone company for international calls.)

US Mail

If you prefer to contact us by mail, please send your correspondence to:

Murphy Robes Sales Department
1000 N. Market Street
Champaign, IL 61820

We reserve the right to change, add to, or remove portions of these terms at any time.  Please check this web page periodically for changes.  Your continued use of murphyrobes.com following the posting of changes to these terms will constitute your acceptance of the revised terms.

Last Updated on April 5, 2013


Questions? Call 800-876-8774, 7:30 am - 4:30 pm CST, Monday through Friday

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